Terms of Use, Privacy and Quality Policy

1. LEGAL ADVICE

AVS Added Value Industrial Engineering Solutions, S.L.U. (CIF / VAT no.: ES-B20912408), "AVS" from now on, is the owner of this website.

These contents (including, but not limited to: data bases, images, drawings, graphics, texts, audios, videos and software) are owned by AVS and their respective authors, and are protected by national and international trademark and intellectual copyright laws, inter alia. Hence only AVS and the respective authors may exploit, reproduce, distribute or modify the contents on this website. These may not be subject to manipulation of any kind (modification, copying, alteration, broadcasting, adaptation, translation, etc.) on the part of the user or any third party, whether total or partial, without prior permission from AVS and the intellectual authors.

The trademarks, headings, hallmarks and logos on the website are all registered and owned by AVS.

2. TERMS OF USE

Your access to this website is free of charge and its use requires no previous membership or registration.

AVS is responsible for the accuracy of the contents displayed on this website, as well as for keeping them up to date.

AVS has ensured that the security of these contents in other types of equipment or devices is guaranteed. However, we cannot be held responsible for potential problems concerning optimal image display. In any case, we would be pleased to learn about it in order to proceed with the necessary corrections. If you would like to contact us concerning this matter, send us an email to avs@a-v-s.es.

The users may use the information and contents made available through this website in accordance with the specific applicable regulations, always observing AVS‘s trademark and intellectual copyrights, as well as those of our affiliated partners.

In the event that we carry out maintenance services or improvements, the website will be down for as little time as possible.

By using this website you accept all the Terms and Conditions above.

3. PRIVACY POLICY

AVS informs users of the website on its policy with regard to the processing and protection of personal data of the users and customers that can be collected by the navigation or contracting of services through its website.

In this sense, AVS guarantees the compliance with the regulations in force in the protection of personal data, reflected in the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing European Directive 95/46/EC (General Data Protection Regulation).

The use of this site constitutes acceptance of this privacy policy.

4. COLLECTION, PURPOSE AND DATA PROCESSING

In compliance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, company Added Value Industrial Engineering Solutions, S.L.U., as responsible for the treatment of the data collected here, reports:

That the personal data collected will be included in a file of its responsibility and its treatment is intended to lead to the appropriate development and fulfillment of the services requested, including selection processes for AVS. Furthermore, data collected may be communicated to all other companies which are under the same Holding company as AVS (DIECAROS, S.L.).

Likewise your data is hosted on a server located in Spain with company Arsys that offers all the guarantees as it is adhered to the Privacy Shield agreement and complies with all relevant security guarantees.

Your data will be kept in order to facilitate the management of your requests in the future, however you can withdraw your consent to such treatment at any time, by contacting the address indicated below.

5. COMMUNICATION OF INFORMATION TO THIRD PARTIES

AVS informs users that their personal data will not be disclosed to third party organizations, except if the transfer of data is covered in a legal obligation or where the provision of service implies the need for a contractual relationship with a processing manager. In the latter case, the transfer of data to a third party is only to be carried out when AVS has prior consent from the user.

6. DATA RIGHTS

You may exercise your rights of access, rectification, deletion and opposition, by contacting Added Value Industrial Engineering Solutions, S.L.U., residing in Polígono Industrial Sigma, Xixilion kalea 2, bajo, pabellón 10, 20870 Elgoibar, Gipuzkoa, Spain, with telephone number 0034 943 821 841 and email address avs@a-v-s.es, attaching a photocopy of both sides of your identity document, the request you are making, dated and signed, as well as your address for the purposes of notifications. In the case of not being answered in your application, you have the right to present the corresponding claim before the AEPD (Spanish Agency of Data Protection).

7. COOKIES POLICY

QUALITY STATEMENT

The management of AVS is committed to maximize customer satisfaction and to enhance continuous improvement by promoting the introduction and maintenance of a Quality Management System based in the requirements of the international standards ISO 9001:2015 and EN 9100:2018 together with their philosophy of total involvement with the client, continued support, professionalism and co-responsibility for results.

With the following scope, “Design, development, production through the assembly, testing and supply of equipment in the field of science, space, mechatronicsand industrial”, AVS's quality management system in Elgoibar is certified according to those standards since 2012:

EN 9100:2018, registration number 01 117 115142 by TüVRheinland.
ISO 9001:2015 registration number 01 100 115142 by TüVRheinland.

AVS QUALITY POLICY (02/11/2022 approved by CEO)

The management of Added Value Industrial Engineering Solutions S.L. (AVS) is committed to maximize customer satisfaction and to enhance continuous improvement by promoting the introduction and maintenance of a Quality Management System (QMS) based on the requirements of the International Standards EN 9100 / ISO 9001 together with their philosophy of total involvement with the client, continued support, professionalism and co-responsibility for results.

Developing and continuously improving any customer, supplier or other partner relationship involve general quality objectives, which are determined, communicated, measured and reviewed by the QMS, who also establishes the actions to be taken for their fulfilment.

The effectiveness of the Quality System shall be measured by analyzing the customer feedback data (including satisfaction), non-conformances, quality audits and regular management reviews, with the aim of continuous improvement.

The supervision of this policy will be performed by the Management during the corresponding annual quality revision. Key targets for organizational goals and customer requirements shall be simultaneously reviewed to improve quality performance in line with defined quality initiatives.

AVS is committed to the training and development of their staff for achieving the established operational and quality performance metrics.

*This policy will be accessible to every employee through training and communication, being available on AVS´ s intranet at all times. Furthermore, a copy may be requested by any customer, potential customer, associate or regulatory authority.